Legal Information
Privacy Notice
Last updated: July 2026
This Privacy Notice explains how Hand Heat Health handles personal information when you make an enquiry, discuss a booking or use the service.
Hand Heat Health is operated by Mason as a sole trader.
Information collected
Hand Heat Health may collect and use information such as:
- Name
- Phone number
- Email address
- General location or appointment area
- Appointment preferences
- Booking details
- Relevant comfort, allergy or sensitivity information
- Messages sent by WhatsApp, Instagram, email or website contact methods
- Private feedback, where provided
Only information needed for enquiries, bookings, appointment preparation, consent, communication and service improvement is collected.
How your information is used
Your information may be used to:
- Respond to enquiries
- Send appointment details
- Arrange and manage bookings
- Confirm appointment setup and suitability
- Prepare suitable oils, comfort items and session preferences
- Keep communication clear before and after an appointment
- Maintain basic business records
- Use anonymous feedback where permission has been given or where no personal identity is shown
Client information is not sold.
Privacy and public sharing
Your name, face, body, address, appointment location and private details are never shared publicly by Hand Heat Health without clear permission.
There is no expectation to post, tag, film, review, recommend or identify yourself publicly.
If feedback is used publicly, it will be anonymous unless you have clearly agreed otherwise.
How information is stored
Client information is handled privately and respectfully.
Reasonable steps are taken to keep messages, booking details and personal information secure and accessible only where needed for the service.
How long information is kept
Information is kept only for as long as reasonably needed for enquiries, bookings, client communication, business records, safety, consent and legal or tax purposes where relevant.
When information is no longer needed, it will be deleted or anonymised where practical.
Sharing information
Client information is not sold or passed to third parties for marketing.
Information may only be shared where required by law, for safety reasons, for essential business administration or where you have clearly agreed.
Website cookies and analytics
This website is intended to work as a simple static website and does not require tracking cookies to provide the service information.
If analytics, advertising pixels, embedded social media content, booking widgets or similar tracking tools are added in future, the privacy and cookie information should be updated before those tools are used.
Privacy questions or complaints
If you have a question or concern about how your personal information is handled, please contact:
Privacy concerns will be acknowledged within 30 days, reviewed appropriately and responded to once the concern has been considered.
You also have the right to complain to the Information Commissioner’s Office if you are concerned about how your personal information is handled.
Your rights
You can ask to:
- Access the personal information held about you
- Correct information that is inaccurate
- Request deletion of information where appropriate
- Object to certain uses of your information
- Withdraw consent where consent is being relied on
To make a privacy request, contact: handheathealth@gmail.com